Last updated: [insert date]

1. Delivery Coverage

We deliver to addresses across UK mainland.

2. Free Delivery Threshold

Free UK mainland delivery applies to orders over £75. Orders below this threshold will incur a delivery charge, calculated at checkout based on product size, weight, and destination.

3. Delivery Timescales

• In-stock items: typically dispatched within [insert, e.g. 1–3 working days] of order confirmation
• Made-to-order or large items (e.g. swimming pools, hot tubs): delivery timescales will be confirmed at the time of order, and may vary depending on stock availability and courier scheduling

Delivery timescales are estimates and not guaranteed. We are not liable for delays caused by courier services, weather, or circumstances beyond our control.

4. Delivery Charges

Delivery costs are calculated at checkout based on order value, product size and weight, and delivery destination. Large or bulky items (such as swimming pools) may incur a separate delivery charge due to their size — this will always be shown clearly before you complete your order.

5. Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

6. Failed or Missed Deliveries

If a delivery attempt is unsuccessful because no one was available to receive it, the courier will typically leave a card with instructions for rearranging delivery or collection. Repeated failed deliveries may incur additional charges.

7. Damaged or Missing Items

Please inspect your order upon delivery where possible. If an item arrives damaged or your order is incomplete, contact us within 48 hours at wyevalleypools@outlook.com with your order number and photos of the issue, and we will arrange a replacement, repair, or refund as appropriate.

8. Large or Bulky Items

Swimming pools and other large equipment may require additional access considerations for delivery (e.g. suitable vehicle access, assistance to move items). Please ensure someone is available to assist with unloading where required, and let us know in advance of any access restrictions at your delivery address.

9. Contact Us

For any delivery queries, contact:
Email: wyevalleypools@outlook.com
Phone: 07904 898269
WhatsApp: available via the link on our website